Official Support


Support for myObjectiveOLAP can be obtained in a number of ways:


Licensed use and annual support direct from myObjectiveOLAP


Customers of myObjectiveOLAP with a valid license and annual support plan can create support requests through the myObjectiveOLAP.com support portal.


       http://support.myobjectiveolap.com/otrs/index.pl


The support portal also enables download of all the myObjectiveOLAP.com software including version classified as BETA.


The support portal also enables you to search for FAQ and technical documents on the use of myObjectiveOLAP together with example myObjectiveOLAP Excel macro workbooks.


An annual support agreement with SDMC Consulting Limited


Customers of SDMC Consulting Limited who have an annual support agreement (with a myObjectiveOLAP clause) in place to support their in-house application are licensed for use of myObjectiveOLAP.


They should contact their assigned SDMC support representative if they have questions or problems with myObjectiveOLAP.  If necessary they will log a Support Request on the customers behalf.


Licensed use and annual support of Escendo


Customers of Escendo Corporation's Escendo suite of products with a valid license and annual support plan from Escendo Corporation should contact Escendo Support if they have questions or problems with myObjectiveOLAP.  If necessary Escendo Support will escalate a Support Request to myObjectiveOLAP on the customers behalf.